Always ensure that you have the permission of the bill payer before buying Habbo Credits and you are the appropriate age. You will be permanently banned from the site if you don't have permission.
Here are some frequently asked questions about our payment method powered by ZONG for purchasing Habbo Credits via your cellular/mobile phone.
Do I need a bank account or credit card?
Nope. You only need an active cell/mobile phone with text messaging to buy Habbo Credits.
What do I need to do to complete a payment?
Just type in your phone number and wait a few seconds to receive a text message. USA users - You will be asked to type in a 4 digit PIN (provided in the text message).
UK Users will be asked to reply with a Y when we send a SMS to the phone.
When does the code come for credits?
There is no code, the credits will go straight to your purse, so make sure you are signed into the correct account when you buy!
Do I need to register or create a new password?
No. No registration is required — no new password to remember.
How will I be charged?
The charge will appear on your cellular/mobile phone bill.
How will the charge appear on my bill?
It depends on the Carrier/Network and the country, but the description will always contain “Zong.".
What if the cell phone account is prepaid or pay-as-you-go?
The charge is deducted from the balance on your phone account at the time of the transaction.
Are there any additional fees?
We don’t charge any additional fees, but depending upon your text-messaging plan you could incur additional fees. For example, if you are on a plan that charges you for each text message you will be charged from messages you receive during the purchase, just as any other text message.
UK users will be charged for the 'Y' reply, this will be your standard network rate charge for a single SMS, normally around 10-12p.
Who are the accepted phone Carriers/networks?
The following phone carriers support this type of purchasing: AT&T, Sprint, Verizon, T-Mobile, VzW, Nextel, Cellular One (Dobson), Alltell, Boost, Virgin, and US Cellular.
For UK they are Virgin, Vodafone UK, O2, Tesco, T-Mobile, 3 Mobile & Orange Mobile.
For customer service or more information, please visit Zong.com/help
I sent an SMS to purchase credits but I haven't received a reply. What should I do?
Most of the time when you send Habbo an SMS/text message to purchase Habbo Credits, you should get a reply straight away. However, mobile networks can sometimes get busy and responses get held in queue. You might receive your reply a few minutes or hours later.
If you haven't had a reply message or received your credits, and it has been over 24 hours since you sent us a text message then you may want to get some support. If you have used the method powered by ZONG, their contact details are above. If you have not used ZONG you can get help via the Habbo Help Tool, to do this, please click "Submit a request" above.
Remember to include your mobile number, so that we can look up the transaction!
SG, MY, CA, AU and NZ users
If you are using Mopay our SMS system for purchasing Habbo Credits via your cellular/mobile phone, you may contact their customer service or visit Mopay FAQs.
SG users can contact Mopay customer service: (65) 6338 7005 (9am - 6pm, English) or email email@example.com.
MY users can contact Mopay customer service: (603) 2164 3273 or email firstname.lastname@example.org.
AU users can contact Mopay customer service: 1300 724 063 or email email@example.com.
As all transactions are initiated by the Habbo user, we are unable to offer refunds as it is up to the parent/guardian to monitor their child's online activity and spending.
Habbo cannot be responsible for the actions taken by our users. You should speak to the user in question regarding these payments and educate them about responsible spending. Should you wish for further information about the charges, want the number blocked or to request the account user be suspended from the service, please contact us.