Why have I been banned?
Our moderation team doesn't ban accounts for no reason. We can check the reason why you have been banned and we will know exactly what has happened. As such, we very rarely have any reason to remove a ban from an account.
How can I appeal a ban?
You can contact us using the "Submit a Request" button above to appeal a ban that is more than 7 days in length, and we will review the situation. However this does not guarantee that your ban will be lifted!
Until when can I appeal a ban?
You have six months from when your account got banned to contact us about an appeal. Unfortunately, after those six months have passed, we will not be able to help you with an appeal.
I was permanently banned and I contacted the Help tool, but they told me that my ban is correct. What do I do?
If you’ve already written to the Help tool and your permanent ban has been looked into, we’re afraid we won’t be able to assist. Remember that we only ban permanently for the most serious of cases, where the behavior of a habbo can have a real negative effect on other users.
Why is my ban different to my friends when we did the same thing?
We are unable to comment on your friends ban, but if yours is different it is likely that you may have done something along the same lines before. If you break the Habbo way and continue to do so, you will find that your bans might get longer in length. So if this was your friends first time of doing something against the Habbo way, and it was your second or third, then your ban may be longer.
What are the reasons for me being banned?
Any Habbo that breaks the Habbo way may get banned. For details on 'some' of these reasons you can find out more here.
My friend/brother/sister got me banned. Can I be unbanned?
Only you should have access to your account. If your friend/brother/sister or anyone else has got your account banned, then they must have had your password.
We are always warning our users not to allow other people on their Habbo accounts. As your account is your responsibility, you should take more care over it. If you've been banned because you let someone else on your account - it's still your responsibility.
Why did I get a moderator message or alert?
If you received a message from our moderaton team, it is likely that you did something you shouldn't have, and you have been warned. Some messages are just for information, so they may be letting you know what is going on in the hotel.
Why did I get kicked from the room?
If you are kicked from a room with a message from our moderation team, it is likely that some disruption was being caused by you. The message will explain why you were removed.