I'm seeing charges on my phone bill/credit card bill. What are they?

If you have found charges for Habbo on your mobile/cellphone bill or credit/debit card statement, then it is likely that a user of Habbo in your household has purchased Habbo Credits through that method.

You can find out more about the methods of purchasing we offer by visiting the Habbo Credits page.

As all transactions are initiated by the Habbo user, we are unable to offer refunds as it is up to the parent/guardian to monitor their child's online activity and spending.

Habbo cannot be responsible for the actions taken by our users. You should speak to the user in question regarding these payments and educate them about responsible spending. Should you wish for further information about the charges, or to request the account user be suspended from the service, please contact us.

Have more questions? Submit a request
Powered by Zendesk