Submit a request

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If you're submitting a request for the first time, you might want to check out our handy guide on how to do it! You'll be notified when our staff answers your request. When submitting a request, you consent that any personal information included in the request will be processed in accordance with our Privacy policy.

We're experiencing a higher number of customer support requests than usual due to an increased number of people playing Habbo. Please note that this may mean it takes us longer than usual to respond to your ticket. Thank you for understanding!

Please enter the details of your request. A Habbo Player Support Agent will respond to you as soon as possible. Remember before sending us a mail, you should check out our FAQs. Most common Habbo questions are answered there! If you want to report unacceptable behaviour in Habbo (harassment, bullying, sexually explicit behaviour) you need to send a Call for Help - Player Support cannot assist you. If you don't know how to send a Call for Help, check out our guide here.

Please tell us who you are.

Please choose the option below that describes your issues! Please choose the right one, as it will help us answer your question quicker.

If you have a Habbo account, please provide your Habbo name. If you are the parent of a Habbo, please enter your child's Habbo name.

If you are asking a question about Habbo Credits, please tell us the method used to purchase the Credits and relevant payment details such as your email address, mobile or landline telephone number, prepaid card number or Habbo order code.

When you submit a ticket, you consent to any personal information included in that ticket being processed in accordance with our Privacy Policy.

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