Email Delivery Issues


Why am I not receiving emails from Habbo?

Several factors could be causing Habbos to not receive emails from us. Here are common scenarios:

  1. Invalid email address: Ensure the email associated with your account is valid and correctly spelled.

  2. Unverified email address: Verify your email through your account settings to receive important notifications.

  3. List-Unsubscribe: If you accidentally unsubscribed from our emails, you may not receive them. Consider reversing this action or contacting us for assistance.

  4. Flagged as SPAM: Emails marked as spam may end up in your junk mail. To resolve this, follow these steps:

    • Check your spam folder.
    • Mark our emails as "Not Spam" or move them to your inbox.
    • Add our email ( to your address book to prevent future filtering.

How can I ensure I receive emails from Habbo?

To ensure you receive our emails, take these steps:

  1. Change your email address: Ensure it's valid and up-to-date in your account settings.

  2. Verify your email address: Complete the verification process in your account settings.

  3. Check communication preferences: Review your settings to ensure you're set up to receive our emails.

  4. Add us to your address book: Adding our email address ( to your contacts can prevent our emails from being marked as spam or ending up in your junk folder.

If you have more questions, feel free to reach out to us for further assistance.

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