Law Enforcement contact

Information for Law Enforcement Authorities

These operational guidelines are for law enforcement officers seeking user data and records from Habbo.

We disclose user data and records solely in accordance with our terms of service, privacy policy and applicable law.

Form of Requests

We ask you to be as specific as possible with your request, as we are unable to process overly broad or vague requests.

All requests must be in writing and to include the following:

  • The name of the issuing authority,
  • badge/ID number of the responsible agent (where applicable),
  • email address from a relevant law enforcement domain (whrequest has been sent by email),  
  • direct phone number, and
  • where required, an applicable subpoena, court order or search warrant

Contact Information                                     

To ensure the most expeditious handling of requests, law enforcement officers may submit all records requests by email, fax or mail.

Acceptance of legal process by any of these means is for convenience and does not waive any objections, including lack of jurisdiction or proper service.


Attention: Habbo, Security Team




Sulake Oy

Dagmarinkatu 6

00100 Helsinki, Finland



+358 10 656 7010


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