Our moderation system


A rolling stone gathers no moss, nor do Habbo’s developers ever rest… we present to you the new and improved moderation system.




Gradual sanctions

The biggest change in comparison to the old moderation system is that most of the sanctions are now gradual. The new ban chart progresses like so:

1-      Alert

2-      1 hour mute

3-      18 hour ban

4-      7 days ban

5-      30 days ban I

6-      30 days ban II

7-      Permanent ban


From now on, one offence will move you one step forward on the above chart. You should be careful about how you act in the Hotel - especially if you’re on one of the later steps!

ATTENTION: Our moderation team will still use tougher sanctions for more severe misbehaviour! You can check the Habbo Way here .

Probation time

Sanctioned users are given a 30–60 day long probation period, which starts the moment the sanction ends. Once the probation time comes to an end, a Habbo user’s ban record gets wiped clean.

The 30 day probation period applies to Habbos who have had one of the following sanctions imposed upon them:

  • Alert
  • 1 hour mute
  • 18 hours ban
  • 7 days ban

The 60 day probation period applies to Habbos who have had at least one of the following sanctions imposed upon them:

  • 30 days ban I
  • 30 days ban II

Where to check your current sanction status

You can check your sanction record and remaining probation time by simply clicking the gear icon in the bottom right hand corner of the screen and proceeding to “My sanction status”.

Reporting a misbehaving user

To report bad behaviour, you need to do so from the right place. For example, if you want to report something someone has said inside a room, you do this from the chat history window. You can also click the badly behaving Habbo’s avatar and report them from there. To report a room, you need to do so from the room’s information window. You can find more tips for handling uncomfortable situations here.

Sending false reports is sanctionable from now on!

We want to provide our users with the very best moderation service and this means our moderation team needs to be able to concentrate on handling the real and legitimate reports that require intervention. This is why sending illegitimate or false reports that unnecessarily burden our moderation system will be sanctionable from now on. Trying to get other Habbos sanctioned by falsely reporting them for trolling or bullying will most likely result in you being punished, so don’t do it! In the future, you will be able to keep reporting someone intentionally doing harm to others or themselves but just keep in mind that if you repeatedly make calls for help without good reason, you can be punished.

I was given a groundless sanction, what can I do?

To appeal against a sanction you think is groundless, please visit your hotel’s help pages and submit a help request there.


Kindly take into account that you can also be muted by Ambassadors. 


Do alerts and mutes given by Guardians or Ambassadors affect my ban chart?

No. Only sanctions given by the moderation team will have an effect on your ban chart.


How can I contact Hotel Staff if I can't use the moderation tool?

You can reach Hotel Staff members by writing to them directly in the hotel chat.  Kindly do not use the reporting tool for trying to reach Hotel Staff members, since it is meant only for urgent issues requiring our help.


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